Return Policy

You may return any unused, unopened, undamaged item, with the exception of Special Orders,
within 14 days of receiving your order for a refund of the item’s purchase price.
Only merchandise that is returned in its original and sellable condition will be credited to your account.
Most returns are subject to a 15% restocking fee.

Please contact our Customer Service department for a Return Merchandise Authorization number (RMA#)
and further information regarding merchandise returns.

Defective, damaged or missing items:

If any of the items from your order are missing, broken, or damaged when your package arrives,
please contact a customer service representative for assistance within 2 business days of delivery
by calling (650) 355-8964 or by sending an email containing your name, order number
and a description of the problem to craftadvantage@sbcglobal.net.
When emailing us about your order, please place your order number in the subject heading
If you receive a defective or damaged item we will send you a replacement or issue a full refund
after we have received the product back in our warehouse.
Please be advised that we are not responsible for items lost or damaged in transit.

How to Return an Item:

Please contact our customer service department M-F 9am-5pm pst at:
Phone: (650) 355-8964
E-mail: craftadvantage@sbcglobal.net

We will issue you a Return Merchandise Authorization Number (RMA#) and return shipping information.
Once the return is authorized, items should be carefully packed and shipped to us with the RMA#
prominently marked on the outside of the box.
Craft Advantage will reimburse shipping costs in the case of damaged, defective or wrongly shipped items.
Customer will be responsible for shipping costs for all other returns.
When emailing us about your order, please place your order number in the subject heading.

For items damaged during shipment, please retain all packing materials and items from the order.

Crediting your refund:

Once we have received and processed your return, we will send you an email listing the amount credited to your credit card account.
Please allow 10 business days for us to process your return.
It may take up to two credit card statements for your credit to appear.

Special Orders:

If you do not find what you need in our store, let us know! We will find it and get it for you.
All Special Orders must be paid at the time you place your order and can not be returned.

Privacy Policy

CraftAdvantage.com and Scrapping Crafter Supplies collects information necessary to respond to your requests for our services.
Some information is gathered when you order.
This information includes, but is not limited to, name, physical address, email address and phone number.
The information is stored to make providing our services easier for you, and to provide specials,
product information and newsletters to you. You may opt out of these communications at any time.
Your information is never shared with any 3rd party sources except if a 3rd party is used for the communication itself.

CraftAdvantage.com and Scrapping Crafter Supplies uses the information collected from you in accordance with this Privacy Policy.
CraftAdvantage.com and Scrapping Crafter Supplies may also disclose your information if required to do so by law,
court order or as required by other governmental or legal entities.
CraftAdvantage.com and Scrapping Crafter Supplies will never sell, trade or rent your information to other parties.

What are cookies and how does CraftAdvantage.com and Scrapping Crafter Supplies use them?
Cookies are small bits of code, usually stored on a user's computer hard drive,
which enable a web site to "personalize" itself for each user.
No other company has access to our cookies.
Cookies are not used by us to retrieve any information about you from your computer that you have not voluntarily given to us.

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